Q. Do you provide pick up from the airport, and if you do, what we have to do to be picked up?

• A. Yes, do pick up from the airport. After you arrive, you can call us toll free at 877-404-0404 for Los Angeles Airport and 877-9ATWEST (877-928-9378) for San Diego airport for your free pick up. After you call we will tell where to wait for the shuttle.

Q. Do you drop off at the airport?

• A. Yes we do drop you off at the airport free of charge. After you return the vehicle, we will take you back to the airport.

Q. How long does it take to be picked from the airport?

• A. Depending on the airport traffic, it can be five minutes to twenty minutes.

Q. I see that you have you two kinds of office hours. Can you explain that to me?

• A. Our walk-in hours of operation are 8:00 AM to 7: PM on weekdays and 8:00 AM to 6:00 PM on Weekends. Walk in ours are the time that you can just come and pick up the vehicle without reservations (subject to availability). In addition, we have extended hours of operation with advance reservations. It means that if you reserve a vehicle in advance (at least one day before), we will extend our office hours till 11:00 PM .

Q . How can I reserve a vehicle?

• A. You can reserve a vehicle online at atwestrentacar.com or by calling us at 877-404-0404 ( Los Angeles ) or 877-9ATWEST ( San Diego )

 Q. How early should I reserve a vehicle?

• A. You can reserve a car as early as the day you need the vehicle. However, the sooner the better. It’s better to reserve a car when you get your pick up and return dates.

 Q. What do you need for reserving a vehicle?

• A. We need the name of the person renting the vehicle, phone number, date of birth (or age) , pick up date and time, return date and time, the vehicle need to be reserved and finally in some cases credit card number and expiration date. Additionally, we need proof of insurance from under-21 drivers before reserving the vehicle.

Q. What happens if my flight is delayed?

• A. We will wait for you as late as our extended office hours (Until 11:00 PM ). If you cannot make it before 11:00 PM , You need to call us the same day you pick up the vehicle and ask us if are able to wait for you later than 11:00 PM . This is only possible if the rental agent working that night is willing to wait the extra time. Otherwise, we make arrangement so you, be picked up from your hotel the following day.

 Q. Can I reserve a specific make and model vehicle?

• A. Unfortunately, the answer is NO. We reserve the vehicles by size categories, not the make and model. However, we do our best to get you the model you prefer. In some cases we have only ONE model in a class we offer. If this is the case, then you can reserve the vehicle by model.

 Q. Can I reserve a specific Color?

• A. Again the answer is NO, but we do our best to get you the color you prefer.

Q. How do I cancel my reservation?

• A. If you reserved the vehicle by phone, please call us and cancel the reservation. If you reserved it online, simply email us or reply to the confirmation email we had sent you.

Q. Is there is cancellation fee?

• A. Only if you were told that there is a cancellation fee. Normally if there is a cancellation fee, we give you a date by which you can cancel with no fee.

Q. How about if I reserve a car and I just don’t show up to rent it?

• A. You will be charged one day rental fee unless you were told otherwise. However, it would be much nicer to just call or email us and cancel the reservation so we can reserve the vehicle for someone else.

Q. Why do you take my credit card information when reserving the vehicle?

• A. That is only to guarantee your reservation and make sure you show up to pick up the vehicle. On busy times (special holidays, special conventions) almost all of our vehicles are reserved. Therefore, we want to reserve a vehicle for people who are definitely want to rent a vehicle.

Q. Do you authorize or charge the credit card at the time of reservation?

• A. No, we do not authorize your credit card at the time of reservation.

Q. Can I change the credit card I used for reservation for another credit card at the time rental?

• A. Yes you can.

Q. Do I have to have the full amount available on my credit card when reserving the vehicle?

• No. However, you must have it available at the time of rental.

Q.What happens if you do not have vehicle I reserved?

• A. In rare cases where we do not have the vehicle you reserved, we will upgrade you to a larger vehicle (or more expensive vehicle) for the same price.

Q. What are the qualifications for renting a vehicle?

• A. The answer depends on the age of the driver and whether he/she caries a major credit card or not. If the driver is over the age of 21 and carries major credit card, all we need is the credit card and valid driver license. For under-21, please read under-21 rentals details. For drivers with no credit card, please read our Cash Deposit or rentals with CK Cards details.

Q. How much do I have to have on my credit cards when renting the vehicle?

• A. The minimum required is based on the number of days you need the vehicle and the type of vehicle you are renting.

Q. What about if I do not have that much available on my credit card?

• A. You can leave cash deposit or use your ATM check card, if you are qualified.

Q. I only need the vehicle for one day. Can I just pay for the rental amount and take the car?

• A. Unfortunately, the answer is NO. We need to check if there is money on the credit card.

 Q. Do you accept international driver license?

• A. Yes we do (however, if you are under-21, we accept only US and Canadian driver licenses.)

Q. Do you rent with ATM CHK Cards (bank cards with Visa or Master Logo on it)?

• A. Yes, we accept ck cards.

Q. What are the qualifications for renting a vehicle with Ck Cards?

• A. 1.) Valid driver License. 2.) Your ck cards with available funds. 3.) Must be over the age of 21.

Q. How much do I have to have on my CK Cards when renting the vehicle?

• A. The minimum required is based on the number of days you need the vehicle and the type of vehicle you are renting.

Q. Do you rent cars with Cash Deposit?

• A. Yes, we do rent with Cash Deposit

Q. What are the qualifications for renting a vehicle with Cash Deposit?

• 1.) Valid driver License. 2.) Minimum Deposit of $350.00 or $200.00 plus the rental amount, whichever is more. 3.) Must be over the age of 21. 4.) Second form of Government ID (passport, social security card, military card or etc..) 5.) Proof of residence if you are local or proof of travel if you visit the city. 6.) Additional documents may be needed.

Q. Is the cash deposit refundable?

• A. The deposit will be refunded when the vehicle is returned. Assuming additional fees not added. For example extra time, excess miles, refueling fees and other fees listed on your rental agreement.

Q. Do you rent cars to under-21 drivers?

• A. Yes, If qualified.

Q. What are the qualifications for renting a vehicle to under-21 drivers?

• A. 1.) Valid US or Canadian driver license. 2.) Major credit card. 3.) Proof of verifiable and acceptable car insurance.

Q. What do you mean by car insurance?

• A. By car insurance, we mean the insurance you carry on your personal vehicle. The insurance must be transferable to the vehicle you are renting.

Q. I am under-21 and I do not have car insurance. Can I still rent a car?

• A. The answer is NO.

 Q. I am under-21 and i have excellent driving records, but i do not have insurance. Would you make an exception and rent to me?

• A. Unfortunately, the answer is NO again.

Q. Why can I just buy insurance from Atwest Rent A Car?

• A. We do not offer any insurance to under-21 drivers.

 Q. I am under-21 and I am listed under my parent’s insurance policy. Can I still rent a car?

• A. Yes, if it is acceptable with your insurance company. We need to verify your coverage to see if the coverage would extend to rental cars if you are the one renting the vehicle not your parents. This is not a problem with most insurance companies.

Q. How do I know if my insurance is acceptable or not?

• A. You can fax us your proof of insurance before reserving the vehicle at 619-223-2340 (for San Diego ) and 310-417-9123 for Los Angeles . You can also fill out the reservation form where you be asked for insurance information.

Q. I am under-21. Can an over-21 person rent a car and I be listed as additional driver?

• A. Yes, but you still need to go through under-21 qualification process.

Q. Can you explain the charges and fees you have for renting a vehicle?

• A. Yes. Following are the possible fees you may pay when renting vehicle. For complete list of fees, please read your rental agreement. 1.) Base rates: this is the price of vehicle per day (24 hours) per week (7 days) or per month (28 days). 2.) Tax: sales tax which currently is 7.75% in San Diego and 8.25% in Los Angeles . We do not charge tax we only collect it! 3.) Under-age fee: 15.00 per day for under-21 drivers and 5.00 per day for 21 to 24 years-old drivers. 4.) Liability Insurance: Optional coverage protecting you against damage to third party. 5.) CDW: Optional Collision Damage Waiver which protects you from damages to rental vehicle or if the vehicle is stolen. 6.) Fuel Charges: If you return the vehicle with less fuel than you took it with. 7.) Extra Mileage: You pay extra mileage fees if you go over a certain number of miles that is free. Unless, your rate includes free unlimited mileage.